Privacy Policy

Information We Collect

At domerathqilo, we collect information that you provide directly to us when you create an account, subscribe to our services, or interact with our platform. This includes your name, email address, phone number, and any financial information necessary for our educational services.

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and usage patterns. This data helps us improve our services and provide a better user experience.

• Personal identifiers like name, email, and contact details
• Educational preferences and learning progress data
• Device information and technical usage statistics
• Communication records from customer support interactions

How We Use Your Information

Your information helps us deliver personalized educational content and improve our financial literacy programs. We use this data to track your learning progress, send relevant course updates, and provide customer support when needed.

We may also use aggregated, anonymized data to conduct research and develop new educational resources that benefit our entire community of learners.

Data Sharing and Disclosure

Under the Australian Privacy Act 1988, we maintain strict controls over data sharing. We only share your information in specific circumstances, such as with trusted service providers who help us operate our platform or when required by law.

• Educational content providers for course delivery
• Payment processors for subscription management
• Technical service providers for platform maintenance
• Legal authorities when required by Australian law

All third-party partners sign strict confidentiality agreements and are required to handle your data according to Australian privacy standards.

Your Rights and Choices

As an Australian resident, you have significant rights regarding your personal data. You can request access to the information we hold about you, ask for corrections to inaccurate data, or request deletion of your account and associated information.

You also have the right to restrict how we process your data and to receive a copy of your information in a portable format. If you have concerns about how we handle your data, you can lodge a complaint with the Office of the Australian Information Commissioner.

• Access your personal data within 30 days of request
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Restrict processing for specific purposes
• Export your data in machine-readable format

Data Security and Retention

We protect your information using industry-standard security measures, including encryption, secure servers, and regular security audits. Our systems are designed to prevent unauthorized access, data breaches, and misuse of personal information.

We retain your data for as long as your account remains active or as needed to provide our services. After account deletion, we securely remove personal information within 90 days, though some anonymized data may be retained for research purposes.

International Data Transfers

Some of our service providers may be located outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your privacy rights, including contractual protections and compliance with cross-border data transfer regulations.

We primarily work with providers in countries with adequate privacy protections, and all international transfers comply with Australian Privacy Principle 8 requirements.

Cookies and Tracking

Our website uses cookies to enhance functionality and provide personalized experiences. These include essential cookies for site operation, analytics cookies to understand user behavior, and preference cookies to remember your settings.

You can control cookie preferences through your browser settings, though disabling certain cookies may limit some website features.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent notices on our website at least 30 days before they take effect.

Continued use of our services after policy updates constitutes acceptance of the revised terms.